Knowledge Base System

KB

Create a help center, knowledge base, product manuals, FAQs, guides, development documents, online manuals, etc., online and publish them on your website.

Support low-code template development, multi-application space, and multi-language and multi-permission site construction.

KB is used for...

Use a unified product to build different applications and say goodbye to the hassle of multiple tools.

Documentation

Help Center

Product Manuals

API

Wiki

FAQ

Release

Knowledge Base Management

Documentation

Use to manage primary source documents, allowing for the organization, analysis, annotation, search, and embedding of these resources as needed.

  • Multi-layered pole tree navigation on the left
  • in-page navigation
  • Customize the top navigation
  • Full-text search
  • Light/Dark Mode
Baklib Digital Experience Cloud
Help Center

Help Center

Build an online help center to help users better solve problems, respond promptly, and enhance brand image.

  • Card-based Home Sections
  • Multi-theme customization
  • Full-text search
  • User feedback form
Baklib Digital Experience Cloud
Product manual

Product Manual

Used to build online product manuals, showcase product information to customers, improve customer satisfaction, and promote sales and marketing.

  • Clear structure and organization
  • Indexes and table of contents
  • Product updates and versioning
  • Feedback and contact details
Baklib Digital Experience Cloud
technical documentation

API Documents

Build a R&D knowledge base, centralize the management of R&D and production standards and technical standards.

  • Code Examples and code snippets
  • Critical steps, considerations, or warning formats
  • Product updates and versioning
  • Feedback mechanism and contact details
Baklib Digital Experience Cloud
Wiki

Wiki

A wiki is a hypertext system that is open on the web and can be used by multiple people to collaborate.

  • Metadata-based organization
  • Use multimedia elements such as charts, images, maps, videos, etc., to assist in explaining and presenting knowledge
  • Provide links, indexing, search, cross-referencing, and more
  • Updates, maintenance, and version management
Baklib Digital Experience Cloud
FAQ or QA

FAQ

FAQ Q&A knowledge base is the optimal knowledge data element for enterprises to access large language models.

  • Collection of frequently asked questions
  • Links and cross-references
  • Updates and Maintenance
  • Search and discovery
  • Feedback form
Baklib Digital Experience Cloud
Release

Product Release

Release and changelog, which record updates, improvements, and bug fixes made to a software product or application.

  • New, Update, Bugfix Tags
  • Pop-up mode for web pages
  • Single page independently
  • Search function
  • Icon and feedback
Baklib Release APP
Knowledge base Management

Create highly customizable Wiki

Build an internal and external knowledge sharing platform to apply internal knowledge to different use scenarios.

"The company's digital content is becoming more and more bloated and complex, and Baklib helps us unify the document information scattered across employees' computers and achieve consistent output. A knowledge base can help employees quickly access the information and knowledge they need to be more productive. "

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CIO

Advertising

"Building a knowledge base in one place through Baklib can provide more resources and inspiration for organizational innovation, and the knowledge base can also provide more information and data support for decision-making, helping everyone make more informed decisions."

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CEO

Internet

" We have moved all of the company's help center, product manuals, customer support documents, and FAQs to Baklib, so that customers can find solutions to problems autonomously through the knowledge base, instead of relying on customer service staff, saving time and effort. "

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COO

Software Company

"With Baklib, our customer support documentation is guaranteed to be available 24/7, and the knowledge base is available to help anytime, anywhere, regardless of time and location, providing customers with a more convenient self-service experience."

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CSM

B2B Firm

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Dashboard Preview

Make knowledge visible, reusable, and shareable.

Baklib 知识库界面

KB features

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Internal knowledge base

An internal knowledge base is an internal knowledge storage and sharing platform that can help employees quickly obtain the information they need, improve work efficiency and reduce error rates. It can include various knowledge and documents, such as product documentation, operation manuals, employee manuals, etc.

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External documentation

External help documents help enterprises to self-service help centers for users at any time, which can help enterprises reduce customer service workload and improve customer experience. It can include help documents, FAQs, product manuals, instruction manuals, API documentation, and more for various products.

Upload

Batch upload of multi-resource formats, automatic parsing of resource types, and metadata storage are supported.

Collection

Support custom multi-level resource collection and resource classification management.

Version

Multi-version management of resources ensures that the latest resources are used in existing applications, facilitating content traceability and rollback.

Feedback

Improve the feedback process, and correct the adjustment content in a timely manner.

Backup and Download

Support data import/export and backup and download.

Tags

Customize labels and label styles to allow front-end pages to follow labels to organize content.

Recycle Bin

Deleted content can be restored at any time through the recycle bin to ensure data security.

Permission

Implement fine-grained permission control based on organizational structure

Search & Sort

Accurate search, customized search results, direct to the content of the results.

Multi-level typography

The knowledge base system supports the combination, association, and layout of multi-level dynamic content, allowing users to better find the content they need.

Third-Party Plug-ins

Support adding third-party integrations, statistics and other plug-ins

Fragments

Store commonly used knowledge fragments and text materials, and dynamically update them through version management to ensure brand consistency.

Links

The URL resources referenced by the team are automatically archived in one place, and the URL cards are edited to achieve dynamic updates.

Kanban

Use dashboards to understand the latest developments, resource storage space, and maintenance personnel to drive governance decisions.

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